Social Translucence: An Approach to Designing Systems that Support Social Processes [via Peterme; thanks Nick] is a long but fascinating discussion about how to include unconscious interation in computer communications that allow people to work and communicate better together. Interesting examples of how to introduce social cues into the virtual world are MUDs (which don't work so well) and an activity-based messaging system (which does).
A weblog by Matt Webb, CEO of BERG, makers of BERG Cloud and Little Printer.
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